Returns and Refunds

Title

Last updated: April 2023

1. Right of withdrawal

2. Exceptions to the Right of Withdrawal

3. Method of withdrawal

4. Refunds

5. Modifying the order

1. right of withdrawal

You have the right to change your mind!

You can exercise your right of withdrawal within 14 days of receiving the products, without having to provide explanations.

If 14 days or more have passed since the date of purchase, unfortunately we are unable to offer you a refund.

To be accepted, products must be returned in their original packaging, unused and in perfect condition.

2. exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases, in accordance with Article 59 of the Consumer Code:

  • Personalized or clearly personalized products.
  • Sealed products that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery.

Returned products must be intact and must not have been used or opened.

3. withdrawal methods

To exercise your right of withdrawal, contact us within 14 days of receiving the products by email to   info@kinshape.it , indicating the order details and your decision to withdraw.

After our confirmation, you can ship the products to the following address, at your own expense, within 14 days of communication to the following address:

Road to Silvano Pietra 1a/1b, Casei gerola, 27050, Pavia

4. refunds

If the products are returned within the terms and conditions specified, after verification by our team, we will proceed to refund the amount paid within 30 days of your communication of withdrawal.

Return shipping costs are non-refundable.

Refunds are usually made using the same method you used for payment.

If you paid for your order by cash on delivery (COD), the only way to refund you will be by bank transfer.

Customer service will also ask you for the IBAN code to which the refund will be credited.

5. order modification

If you want to cancel or modify an order after placing it, please write us an email to info@kinshape.it or via whatsapp to the number +393446289458, indicating the order details and your modification.

Thank you for choosing Kinshape, and we hope your experience is always positive and satisfying.

If you have any questions, please feel free to contact us.